The only constant is change; not just change for the sake of change, but to enhance Eggers’ competitiveness. Beginning early December last year and continuing to today, the Inside Sales group has changed over to a single-point-of-contact for each customer.
What does this mean to the Eggers customer?
Single-point-of-contact (SPOC) means that each inside sales representative has an assigned group of customers for whom they quote all door products: flush and stile and rail wood doors and jambs. Our ISR’s can then develop strong relationships with this customer base and understand their needs more thoroughly. Our ISR’s get to know the area of the country in which the customer is bidding work and can tailor their quotes to that market in order to assure a successful bidding experience for the customer and Eggers.
An additional advantage for our customer is time and efficiency. In having to only communicate with one sales rep for pricing inquiries, our customers get what they need when they need it without having to talk to several people.
Our customer service policy is built upon a committment we have made to our customers to provide timely responses from knowledgable personnel in order to provide on-time shipments of quality products. At Eggers, we understand that the relationships we build with our customers and the effective communication that occurs on a daily basis is the key to meeting our customer service goals. This shift within our sales department has only contributed positively to that goal.
In this competitive market, it takes a team approach for us all to be successful. We are thrilled our customers are part of our team.