FAQ

If you have questions about Eggers' products not addressed in this section, please email your queries to sales@eggersindustries.com

  • What is the warranty on Eggers' Doors?

    Eggers' Door Warranty information can be found here

  • How can I track my shipment?

    Your customer service representative will be able to provide you with tracking details.

  • What wood species are available as veneers?

    Eggers offers one of the widest selection of hardwood veneers. As a standard, the veneer species we offer include: 

    Ash, Anigre, Bamboo, European Steamed Beech, Birch, Bubinga, Burls, Cherry, European Chestnut, Elm, Eucalyptus, VG Douglas Fir, Red Gum, Hickory, Hemlock, Jatoba, Lacewood, Larch, Lyptus, African Mahogany, Maple, Bird’s Eye Maple, Makore, Movingue, Mozambique, Oak, Pearwood, Poplar, Sapele, English Sycamore, Teak, Walnut, Wenge, and Zebrawood. 

    Upon request, we will procure the wood species of your choice.

  • Can I use my own shipper to deliver my order?

    Yes, you have the option of using your own shipper. Our customer service representatives will be more than happy to work with you to determine the best carrier for your order. As a standard, Eggers offers LTL and dedicated shipments for most customer orders.

    Stile & Rail Doors: Michelle Welsch / 920.793.1351 x3506 / mwelsch@eggersindustries.com

    Flush Doors:  Barbara Hill / 920.722.6444 x3135 /bhill@eggersindustries.com

  • What options are available with Palladium®?

    Our Palladium Capabilities Brochure outlines the features and benefits of impact-resistant doors.

  • Does Eggers practice sustainability?

    Yes, we are a company committed to protecting our environment and conserving our natural resources. Eggers Industries is certified by the Rainforest Alliance, to manufacture products in accordance with the Forest Stewardship Council™ (FSC®) standards. We have adopted Lean manufacturing practices to improve sustainability by improving product and process efficiencies.

    Environmentally we offer CARB ultra-low emitting /no added formaldehyde (ULEF/NAF) products which are also third party certified by SCS Global for Conformance to CDPH/EHLB Standard Method (CA 01350) v1.2-2017 emission standards.  Our finishing system is a UV curable system composed of water based stains and 100% solid clear coats which offer the best environmentally friendly materials available in the Architectural marketplace.

  • What type of wood products does Eggers Manufacture?

    Eggers is renowned as much for its architectural plywood paneling and components as for its wood doors.

    We manufacture both flush and stile and rail doors. Within these door categories, we are able to custom manufacture doors with specialty applications including, but not limited to; stylus, fire-rating up to 90-minute, STC ratings, bullet-resistance, lead-shielding, Jambs, LEED, and a host of product combinations (e.g. stylus/STC doors, etc.)

    Architectural plywood products Eggers manufactures include; conference tops, furniture components, ceiling panels, elevator panels, veneer-wrapped trims and profiles, cut-to-size, and curved panels.

  • Does Eggers manufacture solid wood doors?

    We manufacture architectural wood doors utilizing a variety of core types.

  • Does Eggers manufacture commercial fire-rated doors?

    Yes, Eggers manufactures doors with fire ratings of 20-, 45-, 60-, and 90-minute. All our fire-rated doors comply with positive and negative pressure code requirements.

  • Is Eggers able to custom-manufacture a specific product outside the usual parameters, e.g. construction, rating?

    Eggers is able to meet and even exceed customer requests that fall outside general construction parameters.
     Contact Eggers at  920.793.1351 to find out how we can help you meet your project needs.

  • Does Eggers offer factory finishing?

    Yes, Eggers offers factory-finish options, our factory-applied finishes provide consistent and uniform color in a controlled, dust-free environment. Our standard finish system is the AWS System 9 acrylated polyurethane UV Cured system, the highest rated system in the industry.

    Other finish options include:

    • Opaque conversion varnish
    • Pickled
    • Distressed
    • Other options are available. Consult with an Inside Sales Representative for more information.

    Please visit our Finishing Systems page for more information.

  • Does Eggers offer factory machining?

    Yes we do. Eggers machining and banding capabilities gives you a competitive edge in your industry. Edge detail can be selected from veneer band or exposed lumber band. The lumber banded edges can be machined square, beveled, concave or convex to meet your design criteria. Our CNC boring, routing, and mortising centers are capable of boring holes, cutting grooves, mortising, rabbeting, radius or routing to exceptionally close tolerances. The final touch is provided by our computer controlled, 3-headed polishing sander to ensure uniform sanding. The components are now ready for shipping to you or can continue to the Eggers finishing line.

  • What recourse do I have if my order is damaged during freight?

    Customer satisfaction is a priority at Eggers.

    Rest assured Eggers will do what’s right and will always work toward a fair and equitable solution.

    If your order has been damaged during freight, contact our customer service department as soon as possible.

  • What is LEED and why should I know about it?

    LEED (Leadership in Energy and Environmental Design) is the most widely used green building rating system in the world. Available for virtually all building project types, from new construction to interior fit-outs and operation & maintenance, LEED provides a framework that project teams can apply to create healthy, highly efficient, and cost-saving green buildings. LEED certification is a globally recognized symbol of sustainability achievement.

    Developed by the U.S. Green Building Council (USGBC), there is a complete portfolio of LEED rating systems. The most commonly used LEED rating system is BD+C Building Design and Construction

    This rating system applies to buildings that are being newly constructed or going through a major renovation; includes New Construction, Core & Shell, Schools, Retail, Hospitality, Data Centers, Warehouses & Distribution Centers, and Healthcare.  Currently the LEED rating system is in transition form LEED version 3 (2009) to LEED version 4. To learn more about LEED v4 please visit this website link… https://new.usgbc.org/leed-v4

    There has been a significant change in the Material Resource section in LEED v4, most of the responsibility lies in the hands of the door and plywood manufacturers in regards to 3rd party certifications. This chart shows the complexity form LEED 2009 to LEED v4.

    For questions and clarification on LEED v4 credits please contact Mike Miller at mmiller@eggersindustries.com


  • Do Eggers' products contribute to LEED v4 credits?

    Yes, Eggers architectural wood doors, panels, and other products can assist building owners and design teams toward LEED certification by contributing to credits in the Materials and Resources (MR) categories and in the Indoor Environmental Quality (EQ) categories.

    LEED Material and Resource Credits
    Contributes to credit:
    How?

    MRc2:  environmental product declarations

    • Product Specific EPD

    Yes

    Eggers has a published product specific EPD for all door products

    MRc3:  sourcing of raw materials

    • Recycled content
    • Certified wood

    Yes

    • All door products contain recycled content
    • FSC certified wood doors available
    LEED Indoor Environmental Quality
    Contributes to credit:
    How?

    EQc2: Low emitting materials

    • Wall systems
    • Composite Wood

     

    Yes

    • Third-party air quality certified for use in wall systems (SCS Indoor Advantage Gold)
    • All composite wood products are manufactured using ULEF/NAF materials

     


  • Does Eggers provide veneer samples?

    Yes, we do provide veneer samples. Simply complete the Sample Request Form and email to your Project Coordinator or to sales@eggersindustries.com.  You can also go to our Finish Selector Guide to view our more popular veneer species and their respective standard finishes.

  • How and where can I obtain Eggers product literature?

    There are a few ways to obtain Eggers product literature.

    • Contact you Project Coordinator.
    • Use our Literature Request Form option under the Contact Forms section of the Contact tab.
    • Download and print any of our PDF brochures.
  • What types of frames can be used with Eggers' Soundwood Acoustical Doors?

    If you are looking for a matching wood frame, our acoustical frames are available through STC 45 when paired with Eggers' Soundwood acoustical doors. Download our Soundwood Acoustical brochure for more information.